Our customers are users that inject or withdraw energy from transmission systems. The majority of them are electricity generators and distributors, industrial clients, and mining companies.
Transelec serves as the link between energy generation and energy demand. We have included Customers as one of the three pillars of our new Corporate Strategy in an effort to expand the approach that we have traditionally used. One of the challenges that we face involves including a focus on the final energy user: households, equipment, services, and all of the infrastructure that ensures that all Chileans live well and that the country develops. As such, it is our duty to deliver reliable and uninterrupted energy supply to all of our customers.
In an effort to continuously improve its relationship with its customers, Transelec conducts a satisfaction survey. The survey has allowed us to get feedback from critical customers regarding electricity service.
Transelec is Chile’s leading energy transmission company. Our direct commitment to our customers should be reflected in our operations and the management of our assets. Our goal is to provide quality service with high safety standards.
One of the indicators that we use to monitor the performance of the facilities is the Disconnection Rate. This rate measures the number of disruptions due to internal incidents at Transelec´s facilities in relation to the number of assets. It is disaggregated based on transmission line events and substation events. Another strategic indicator that allows us to ascertain the impact on our clients is the Energy Not Provided due to disconnections.
In 2022, we continued to develop the Asset Management System implementation project, which was formally launched in 2021 based on ISO 55001, increasing our level of maturity. One of the most emblematic tasks at the internal level was the creation of the Asset Management Strategy Plan (Plan de Estrategia de Gestión de Activos, PEGA). The strategy has evolved in a positive way and is in the final construction phase.
Digital asset management is key to the aforementioned comprehensive life cycle management perspective. We are incorporating various platforms to ensure the health of the assets. Our goal is to increase algorithms in order to cover more of them.
Our suppliers and contractors are fundamental to our ability to deliver excellent transmission services. They play a role in the operation of high-tension lines and substations and in the development of new projects. They also provide essential services in such diverse areas as meals, maintenance, and cleaning.
We seek to maintain ongoing communication and trust with our suppliers and contractors. One of our main responsibilities is to ensure that both suppliers and contractors follow Transelec policies and meet our standards.
We have a Comprehensive Supplier Assessment Policy in place for the tender process for contracts associated with New Projects, Private Projects, or Supplies Procurement. It evaluates each supplier of services, construction or supplies on a scale of 1 to 5 based on their performance.
Various technical and administrative aspects are considered, including criteria such accident rates and applicants’ financial indicators.