We reaffirm our commitment to service in order to meet our customers’ requirements. We innovate in order to continuously improve the quality – security and reliability – of our work.
We are committed to providing a power transmission service meeting the most stringent quality and security standards. We have therefore designed a service quality strategy consisting of four pillars: risk-based management, cultural transformation, focus on end customers and digital transformation.
in digital transformation to improve our service quality.
The disconnection rate improved by
in vegetation management investment (vegetation cutting and pruning along the easement strip) compared to 2017, contributing to ensure power supply security and continuity.
Innovation, and digital transformation as a part of innovation, is at the core of our business strategy in order to guarantee competitive, efficient and sustainable power supply and create new value for the company and for society.
Encouraging pro-innovation culture is a strategic pillar for Transelec and this is reflected in the INNOVA Program. The program started in 2016 and is comprised of four focal points for action: growth, competitiveness, productivity and service quality. Based on these focal points, the Company started to manage an innovation projects portfolio and to support “intrapreneurs” during the process with supervision provided by a Committee especially created for this purpose.
in the innovation portfolio, distributed into Conceptualization, Design, Pilot and Scaling stages.
have already been scaled and have become Transelec standards.